Evaluation of user experience outcomes of Clean Team service use
Focus country: Ghana
This research project is commissioned under the Urban Sanitation Research Initiative, a 2017−2020 research programme core-funded by UK aid from the British people and managed by Water & Sanitation for the Urban Poor (WSUP). This research project will deliver an evaluation of the user experience outcomes of being a customer of Clean Team Ghana.
Clean Team Ghana is a social enterprise providing container-based toilets for a monthly fee covering toilet rental and the container replacement service. Clean Team Ghana currently operates in the city of Kumasi. It has about 1500 customers, and is recruiting new customers at a rate of about 300 per month. This research will aim to generate evidence that is: a) of wide value in Ghana and internationally for understanding the user experience impacts of container-based sanitation service models of this type, and b) of specific value to Clean Team Ghana in further improving their business model.
The research should focus on user experience including i) satisfaction with aspects including for example smell and container replacement service, and ii) subjective wellbeing across a range of dimensions including dignity and security. We anticipate a longitudinal design, with customers interviewed just before service start, soon after service start, and 6 months after service start.
Maximum budget under this Call: GBP 80,000 inclusive of VAT
Bids due: Before UK 1700 hours on 4th March 2019.
For more information visit: https://www.wsup.com/research/open-calls/